Customer Service Manager

Looking for a Customer Service Manager role in Vashi, Mumbai? Icici Lombard General Insurance Co Ltd is hiring now. The pay goes up to ₹30,000/month. The team is filling 20 vacancies.

Note from the employer

Crt Customer Relationship Team Position: Customer Relationship Manager (Crm)Process: 100% Voice, Inbound Responsibilities Handle Customer Queries And Concern Over Call Provide Information & Resolution Ensure Good Customer.5 Day'S Working An D2 Rotational Week Off. Type : Domestic | Languages : Hindi, English

Who can apply

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Comfortable with Domestic, English, Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English
• You are customer-first and patient

Salary and benefits

The salary for this role is ₹16,000 – ₹30,000 per month.

Roles and responsibilities

• You will resolve queries and complaints with patience and accuracy.
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Job details

• Work location: Vashi, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 20
• Employment type: Full time
• Timings: female : 7 am to 8:30 pm any 9.5 hrs. shift male : 7 am to 12:30 am last. any 9.5 hrs. shift. 5 days working and 2 rotat

Ready to start? Upload your resume and apply to Icici Lombard General Insurance Co Ltd today.