Customer Care Associate (Cca)

Brightline Solution wants to bring on a Customer Care Associate (Cca) for its E.M Bypass, Kolkata team. Salary is up to ₹25,000/month. Freshers can apply. The team is filling 9 vacancies.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication.

Requirements

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with CRM tools, Complaint handling, Active listening, Typing speed
• Good English
• Freshers can apply
• You are polite and calm under pressure

Salary

Compensation: ₹9,000 – ₹25,000 per month.

Your responsibilities

As a Customer Care Associate (Cca), your work will include:

• You will log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Job at a glance

• Job location: E.M Bypass, Kolkata, West Bengal
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 9
• Work type: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Brightline Solution.