Customer Care Associate (Cca)

Looking for a Customer Care Associate (Cca) role in Salt Lake, Kolkata? Chetana Rajiv Asekar (Subhadra Jobs Consultancy) is hiring now. The team is filling 25 vacancies. Salary is up to ₹20,000/month. Great for first-time job seekers.

Note from the employer

We Are Giving A Free Jobs. Qualification: Graduate/Undergraduate Experience: Experience In Sales Atleast 1 Year With Proper Documents. Skill: Good Communication Skill Both Verbal N Written In English And Hindi Salary: 13K Ctc/ 18K Ctc Candidates Should Be Fluent In English, Hindi. Type : Inbound, Domestic, Sales, Outbound | Languages : Hindi, English

Roles and responsibilities

• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• You will identify upsell opportunities where relevant.
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You will follow call scripts and update customers on ticket status.

Compensation

The salary for this role is ₹16,000 – ₹20,000 per month.

Who can apply

• Open to freshers
• Education: Graduate
• Good knowledge of Domestic, English, Hindi, Inbound, Outbound and Sales
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Sales, Outbound
• Languages: Hindi, English
• You are polite and calm under pressure

Position details

• Job location: Salt Lake, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time

Apply today and take the next step in your career with Chetana Rajiv Asekar (Subhadra Jobs Consultancy).