Chat Process Executive

First Source has an opening for a Chat Process Executive based in Malad West, Mumbai. There are 10 open positions. The pay goes up to ₹22,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : English, Hindi

Candidate profile

• Freshers are welcome to apply
• Education: Graduate
• Good knowledge of English and Hindi
• Good English
• Freshers can apply
• Languages: English, Hindi
• You are customer-first and patient

What the job involves

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

What you get

You will be paid ₹17,000 – ₹22,000 per month.

Job details

• Work location: Malad West, Mumbai, Maharashtra
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Employment type: Full time

Apply today and take the next step in your career with First Source.