Chat Support Executive

Start your next role as a Chat Support Executive with Fortune Staffing Private Limited in Mohali. No experience? You can still apply. You can earn up to ₹16,000/month. 2 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Domestic, Sales, Inbound | Languages : Hindi, English

Eligibility

• Open to freshers
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Sales, Inbound
• Languages: Hindi, English
• Someone patient and customer-first

What the job involves

• You will meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Pay and perks

Compensation: ₹14,000 – ₹16,000 per month.

Quick facts

• Work location: Mohali, Punjab
• Work mode: Work from office
• Vacancies: 2
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Fortune Staffing Private Limited reviews applications regularly.