Chat Support Executive

Fortune Staffing Private Limited is hiring a Chat Support Executive in Mohali. The pay goes up to ₹15,000/month. The team is filling 20 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic | Languages : Hindi, English

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: Domestic, English, Hindi
• Good English
• Freshers can apply
• Type: Domestic
• Languages: Hindi, English
• A patient, calm under pressure attitude

Your responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Pay and perks

Salary: ₹14,000 – ₹15,000 per month, based on skills and experience.

Job details

• Work location: Mohali, Punjab
• Openings: 20
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Fortune Staffing Private Limited.