Customer Care Manager

Join Gadget Wagon as a Customer Care Manager in Anna Salai, Chennai. Salary is up to ₹20,000/month.

Employer’s description

* Manage Customer Calls, Emails And Queries.* Resolve Customer Complaints And Coordinate Order-Related Issues.* Support Amazon And Other E-Commerce Operations.* Coordinate With Internal Teams And Courier Partners.* Maintain Reports, Documentation And Follow-Ups.* Help Improve Customer Satisfaction And Operational Efficiency. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English, Tamil

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status.

What you get

Salary: ₹12,000 – ₹20,000 per month, based on skills and experience.

Candidate profile

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: English, Hindi, Tamil
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English, Tamil
• Someone patient and polite

Quick facts

• Work location: Anna Salai, Chennai, Tamil Nadu
• Vacancies: 1
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Gadget Wagon.