Customer Care Associate

A new Customer Care Associate role is open at Hansa Customer Equity Private Limited, Airoli, Mumbai. Salary is up to ₹26,000/month. There are 30 open positions.

Employer’s description

Solve Basic Queries And Complaints Of The Customers Related To Mahindra Cars. Type : Inbound, Domestic, Outbound | Languages : English, Hindi

Pay and perks

Compensation: ₹17,000 – ₹26,000 per month.

What you will do

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system.

What we are looking for

• Freshers are welcome to apply
• Education: Tenth Pass
• Skills: Domestic, English, Hindi, Inbound, Outbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Languages: English, Hindi
• A calm under pressure, patient attitude

Job at a glance

• Work location: Airoli, Mumbai, Maharashtra
• Openings: 30
• Job type: Full time
• Work mode: Work from office
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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