Chat Process Executive

Hot & Xhill wants to bring on a Chat Process Executive for its Kolathur, Chennai team. No experience? You can still apply. The team is filling 2 vacancies. The pay goes up to ₹22,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Requirements

• Open to freshers
• Education: 12th Pass
• Good knowledge of Complaint handling, Hindi and English, CRM tools and Verbal communication
• Basic English
• Freshers can apply
• You are calm under pressure and customer-first

Key responsibilities

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Compensation

Compensation: ₹18,000 – ₹22,000 per month.

Position details

• Location: Kolathur, Chennai, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Hot & Xhill reviews applications regularly.