Chat Process Executive

Looking for a Chat Process Executive role in Chetpet, Chennai? Thaagam Foundation is hiring now. Salary is up to ₹15,000/month. There are 10 open positions.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Tamil, English

Salary

The salary for this role is ₹12,000 – ₹15,000 per month.

What the job involves

• Handle inbound and outbound customer calls, chats or emails.
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.

Eligibility

• 1–2 years of relevant experience
• Education: Graduate
• Comfortable with English, Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, English
• You are calm under pressure and customer-first

Position details

• Job location: Chetpet, Chennai, Tamil Nadu
• Vacancies: 10
• Work mode: Office-based
• Job type: Full time
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview: 1:00 AM - 2:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Thaagam Foundation.