Chat Process Executive

Start your next role as a Chat Process Executive with Thaagam Foundation in Chetpet, Chennai. The pay goes up to ₹15,000/month. There are 8 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Malayalam, Hindi, Telugu, Tamil, English

Pay and perks

You will be paid ₹12,000 – ₹15,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy

Who can apply

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi, Malayalam, Tamil and Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Malayalam, Hindi, Telugu, Tamil, English
• You are calm under pressure and customer-first

Quick facts

• Location: Chetpet, Chennai, Tamil Nadu
• Vacancies: 8
• Job type: Full time
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 1:00 AM - 2:00 PM | Monday to Saturday
• Work mode: On-site

Ready to start? Upload your resume and apply to Thaagam Foundation today.