Chat Process Executive

Thaagam Foundation is looking for a Chat Process Executive to join its team in Chetpet, Chennai. There are 10 open positions. No experience? You can still apply. The pay goes up to ₹15,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Telugu, Tamil, English

What you get

You will be paid ₹12,000 – ₹15,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• You'll identify upsell opportunities where relevant.
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

What we are looking for

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: English, Tamil, Telugu
• Basic English
• Freshers can apply
• Languages: Telugu, Tamil, English
• A polite, patient attitude

Job details

• Work location: Chetpet, Chennai, Tamil Nadu
• Interview: 1:00 AM - 2:00 PM | Monday to Saturday
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Openings: 10
• Work type: Office-based
• Job type: Full time

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