Chat Process Executive

Thaagam Foundation has an opening for a Chat Process Executive based in Chetpet, Chennai. No experience? You can still apply. 10 candidates will be hired for this role. The pay goes up to ₹14,000/month.

Employer’s description

Non-Voice Fundraising Executive Is Responsible For Collecting Funds From Donors Through Non-Voice Channels Such As Email, Whatsapp, Sms, Social Media, And Online Platforms, While Maintaining Positive Donor Relationships And Accurate Records. Type : Inbound, Outbound | Languages : Tamil, Telugu, Hindi, English

Requirements

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Inbound, Outbound, Tamil and Telugu
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Tamil, Telugu, Hindi, English
• Someone patient and calm under pressure

What you get

Salary: ₹12,000 – ₹14,000 per month, based on skills and experience.

Day-to-day work

As a Chat Process Executive, your work will include:

• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Chetpet, Chennai, Tamil Nadu
• Openings: 10
• Job type: Full time
• Work type: On-site
• Working hours: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Thaagam Foundation.