Chat Process Executive

Join Thaagam Foundation as a Chat Process Executive in Chetpet, Chennai. The pay goes up to ₹15,000/month. The team is filling 4 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Malayalam, Telugu, Tamil, Hindi, English

Your responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi, Malayalam, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Malayalam, Telugu, Tamil, Hindi, English

What you get

You will be paid ₹12,000 – ₹15,000 per month.

Job details

• Job location: Chetpet, Chennai, Tamil Nadu
• Job type: Full time
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Openings: 4
• Interview timings: 1:00 PM - 2:00 PM | Monday to Saturday
• Work type: Work from office

Interested? Apply now on BetterJobs with your resume — Thaagam Foundation reviews applications regularly.