Chat Process Executive

Looking for a Chat Process Executive role in Chetpet, Chennai? Thaagam Foundation is hiring now. The team is filling 10 vacancies. Salary is up to ₹15,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Tamil, English

What you will do

In this role, you will:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

You will be paid ₹12,000 – ₹15,000 per month.

Eligibility

• Freshers are welcome to apply
• Graduate or equivalent
• Good knowledge of English and Tamil
• Basic English
• Freshers can apply
• Languages: Tamil, English
• You are patient and polite

Position details

• Location: Chetpet, Chennai, Tamil Nadu
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 10
• Work mode: Work from office
• Interview timings: 1:00 AM - 2:00 PM | Monday to Saturday

Apply today and take the next step in your career with Thaagam Foundation.