Customer Care Associate (Cca)

Looking for a Customer Care Associate (Cca) role in Nagar Bazar, Kolkata? Puchkaman Foods Private Limited is hiring now. Salary is up to ₹18,000/month. 2 candidates will be hired for this role.

Note from the employer

Candidates Need To Call Customer While Their Order Is Processing For Helping Them By Answering Questions, Processing Orders, And Resolving Complaints And Ater Sales Feedback Call. Experienced In Swiggy And Zomato Will Be Preferred. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English, Bengali

Eligibility

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Bengali, Domestic, English, Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English, Bengali
• A patient, customer-first attitude

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.

Salary

Compensation: ₹12,000 – ₹18,000 per month.

Job at a glance

• Location: Nagar Bazar, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 2
• Employment type: Full time
• Work mode: Work from office
• Working hours: 12 PM - 10 PM | Sunday to Saturday

Ready to start? Upload your resume and apply to Puchkaman Foods Private Limited today.