Customer Care Manager

A new Customer Care Manager role is open at Shree Balaji Insurance Brokers Pvt Ltd, India. 2 candidates will be hired for this role. Salary is up to ₹35,000/month.

In the employer’s words

We Are Seeking A Proactive And Customer-Focused Customer Support Executive To Manage Client Servicing, Policy-Related Queries, And Coordination With Insurance Companies. The Ideal Candidate Will Ensure High Levels Of Customer Satisfaction By Delivering Timely And Accurate Support Across All Insurance Products. More Than 2 Years Experience Compulsory. | Languages : Hindi, English | Type : Mutual Funds

Day-to-day work

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.

Salary and benefits

Compensation: ₹20,000 – ₹35,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi, Mutual Funds
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• Type: Mutual Funds
• You are customer-first and polite

Job details

• Job location: India
• Work type: Work from office
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

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