Customer Support Engineer

Smarttech Solutions wants to bring on a Customer Support Engineer for its Kurla East, Mumbai team. There are 2 open positions. You can earn up to ₹18,000/month.

Employer’s description

The Candidate Should Have A Good Understanding Of Accounting Concepts, As The Role Involves Providing Software Training For An Accounting Application. Responsibilities Also Include Supporting Customers By Solving Their Queries Using Sql. 1 - 2 Years Experience Compulsory. | Languages : Marathi

Your responsibilities

As a Customer Support Engineer, your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Pay and perks

Compensation: ₹12,000 – ₹18,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi
• You are calm under pressure and customer-first

Position details

• Location: Kurla East, Mumbai, Maharashtra
• Work type: On-site
• Job type: Full time
• Openings: 2
• Interview: 10:00 AM - 6:30 PM | Monday to Saturday
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Smarttech Solutions reviews applications regularly.