Customer Care Associate (Cca)

Subhadra Jobs Consultancy has an opening for a Customer Care Associate (Cca) based in Salt Lake, Kolkata. You can earn up to ₹18,000/month. There are 30 open positions.

Employer’s description

We Hiring Customer Support Executive For Inbound Process. Fresher And Experiance Can Also Be Apply . They Need Immediate Joiner . Type : Domestic, Inbound | Languages : Hindi, English

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: Hindi, English
• You are customer-first and polite

Salary

The salary for this role is ₹16,000 – ₹18,000 per month.

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Job details

• Location: Salt Lake, Kolkata, West Bengal
• Job type: Full time
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Subhadra Jobs Consultancy.