Chat Process Executive

Thaagam Foundation wants to bring on a Chat Process Executive for its Chetpet, Chennai team. The pay goes up to ₹15,000/month. 10 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Telugu, Tamil, English

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Telugu, Tamil, English
• A patient, calm under pressure attitude

Compensation

You will be paid ₹12,000 – ₹15,000 per month.

Roles and responsibilities

Your main tasks will be to:

• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.

Position details

• Location: Chetpet, Chennai, Tamil Nadu
• Interview timings: 1:00 AM - 2:00 PM | Monday to Saturday
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Work type: Work from office
• Openings: 10
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Thaagam Foundation reviews applications regularly.