Chat Process Executive

Join Transcom as a Chat Process Executive in Hadapsar, Pune. There are 20 open positions. The pay goes up to ₹32,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : International | Languages : Marathi, Hindi, English

Salary and benefits

Compensation: ₹24,500 – ₹32,000 per month.

What we are looking for

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English, Hindi, International and Marathi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: Marathi, Hindi, English
• You are polite and patient

What the job involves

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will resolve queries and complaints with patience and accuracy.

Job at a glance

• Job location: Hadapsar, Pune, Maharashtra
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20

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