Customer Service Manager

Start your next role as a Customer Service Manager with V S Aircon in Vikhroli West, Mumbai. You can earn up to ₹30,000/month. There are 2 open positions.

In the employer’s words

Need To Know How To Manage Crm Software And Looking For The Candidates Who Worked In Ac Service Center Field And Should Resolve Customer Quieries Manage Slots For Appointing Technician Taking Follow Ups. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Requirements

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with English, Hindi
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• A patient, calm under pressure attitude

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Salary

The salary for this role is ₹20,000 – ₹30,000 per month.

Job details

• Work location: Vikhroli West, Mumbai, Maharashtra
• Openings: 2
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — V S Aircon reviews applications regularly.