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Free letter template · Word

New Employee Introduction Letter

A new employee introduction letter is sent by the company to external parties, such as clients, vendors or distributors, to introduce a new hire who will be their point of contact. It states the person's role, contact details, start date for the relationship and any handover from a previous contact.

  • Editable Word (.docx)
  • Made for India
  • 19 fill-in fields highlighted
  • Free, no sign-up

Preview of the letter

[Highlighted] = fill in
[Company Logo][Company Name]

INTRODUCTION LETTER

Ref. No.:
[Reference Number]
Date:
[Date]

To,
[Client / Vendor Contact Name]
[Designation]
[Client / Vendor Company Name]
[Address]

Subject: Introduction of [Employee Name], [Designation]

Dear [Client / Vendor Contact Name],

We are pleased to introduce [Employee Name], who has joined [Company Name] as [Designation] in our [Department] team. With effect from [Date], [Employee Name] will be your primary point of contact for [orders / account management / supplies / service requests].

[Employee Name] brings [number] years of experience in [industry / function] and has been fully briefed on our relationship with [Client / Vendor Company Name], including current orders, open issues and agreed terms.

[Employee Name] is authorised to [coordinate orders, share quotations, resolve service issues], while commercial approvals above ₹[Amount] and contract changes will continue to be approved by [Authorised Signatory].

Contact Details

Name:
[Employee Name]
Email:
[Employee Email]
Phone:
[Mobile Number]
Office:
[Work Location]

[Previous Contact Name], who handled your account earlier, has handed over all matters and will remain available for any clarification until [Date].

We value our association and are confident that [Employee Name] will continue to serve you well. [Employee Name] will contact you shortly to schedule an introductory meeting.

Yours sincerely,

For [Company Name]
[Authorised Signatory]
[Designation]

What this template includes

  • Clear introduction of the new person and role
  • Effective date from which they are the contact
  • Their authority, so external parties know what they can approve
  • Contact details
  • Handover note on the previous contact
  • Assurance of continued service from a senior signatory

When to use it

  • When a new account manager or sales executive takes over clients
  • When a new purchase executive starts dealing with vendors
  • When a new branch manager joins and must meet distributors
  • When a replacement contact follows an employee's exit

How to customise this template

  1. 1Describe the person's relevant background in one line
  2. 2State clearly what decisions or approvals they can make
  3. 3Mention the previous contact only neutrally
  4. 4Send on letterhead from a senior person

HR tips

  • Get the employee's consent before sharing their mobile number
  • Do not overstate qualifications or authority
  • Follow the letter with an introductory meeting or call
  • Update client and vendor master records

For HR & hiring managers

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Frequently asked questions

How do I introduce a new employee to clients?+

Send a short letter or email on letterhead stating the new person's name, role, start date as contact, contact details and handover arrangements, followed by an introductory call.

Should the introduction mention the previous employee?+

Mention them neutrally only if clients knew them, for example that they have moved on and handed over all matters.

Who should sign the introduction letter?+

A senior manager or business head, which reassures the client about continuity.