[Company Logo][Company Name]
WARNING LETTER
- Ref. No.:
- [Reference Number]
- Date:
- [Date]
- Employee ID:
- [Employee ID]
- Process / Team:
- [Process Name] / [Team Leader Name]
To,
[Employee Name]
[Designation]
[Work Location]
Subject: Written Warning – [Nature of Breach]
Dear [Employee Name],
This letter is about the following breach of the process and floor rules that you are expected to follow as part of the [Process Name] team (retain the applicable item):
- Schedule adherence: Your adherence was [Percentage]% during [Period] against the requirement of [Percentage]%, with extended breaks on [Dates].
- Unplanned leave: You were absent without prior approval or intimation on [Dates].
- Call avoidance: Quality and ACD records show [Number] instances of [releasing calls / unexplained aux / long holds] on [Dates].
- Compliance: On [Date], you did not follow the mandatory [verification / disclosure] script on call ID [Call ID].
- Floor rules: On [Date], you were found using a mobile phone on the production floor, which is not permitted.
This was discussed with you by your Team Leader on [Date]. Such behaviour affects our service levels to the client and the customer experience, and places extra load on your teammates.