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Free form template · Word

Employee Assistance Program Form

An employee assistance program (EAP) form lets employees or their family request confidential support from the company's EAP provider, covering counselling, legal and financial guidance, and family or caregiving help. It explains confidentiality up front and collects only what the provider needs to make contact.

  • Editable Word (.docx)
  • Made for India
  • 7 fill-in fields highlighted
  • Free, no sign-up

Preview of the form

[Highlighted] = fill in
[Company Logo][Company Name]

EMPLOYEE ASSISTANCE PROGRAMME (EAP) REQUEST FORM

Company:
[Company Name]
EAP Provider:
[Provider Name]
24x7 Helpline:
[Phone Number]
Date:
[Date]

Confidentiality: Your request goes to [Provider Name]. The company receives only anonymous, aggregated usage data. Information is shared only with your consent or where there is a serious risk to safety. If you are in immediate danger, call [Emergency Number] or go to the nearest hospital.

Who Needs Support

Name of Person Seeking Support
Relationship to Employee: Self / Spouse / Child / Parent
Employee ID (for eligibility check only)
City

Type of Support

  • Emotional wellbeing and counselling
  • Work stress or relationship at work
  • Family or relationship concerns
  • Legal information and guidance
  • Financial and debt guidance
  • Childcare or eldercare information
  • Grief or critical incident support

Referral

Self-referral / Manager-suggested
If manager-suggested: I agree to contact the EAP voluntarily: Yes / No

How Should We Contact You

Phone / Email / WhatsApp / Video
Contact Number or Email
Preferred Language
Best Time to Contact
Safe to leave a message: Yes / No

Consent

I request EAP support and consent to [Provider Name] contacting me using the details above. I understand the service is confidential, free for up to [Number] sessions per issue, and voluntary.

Requester
[Name]
Date: [Date]

What this template includes

  • Confidentiality statement explaining what HR does and does not see
  • Type of support needed, beyond counselling
  • Self or manager referral with consent
  • Preferred contact method, language and time
  • Who will use the service: employee or family member
  • Crisis note pointing to immediate help

When to use it

  • When the company launches an EAP and wants employees to register
  • When an employee prefers a written request rather than calling the helpline
  • When a manager refers an employee to the EAP with their consent
  • After a critical incident when group support sessions are arranged

How to customise this template

  1. 1Insert your EAP provider name, helpline and app details
  2. 2List the services your EAP contract covers and the number of free sessions
  3. 3Decide whether the form goes to HR or directly to the provider
  4. 4Add language options relevant to your workforce

HR tips

  • Route forms directly to the provider where possible to protect confidentiality
  • Never record EAP use in performance or personnel files
  • Train managers to suggest the EAP without probing
  • Publicise the helpline regularly, not just at launch

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Frequently asked questions

What is an employee assistance program?+

An EAP is an employer-funded, confidential service offering counselling and practical support for personal or work issues, often extended to family members.

Will my manager know I used the EAP?+

Normally no. EAP providers share only anonymised usage numbers with the employer, unless there is a safety risk or you give consent.

Is a manager referral to EAP a disciplinary step?+

No. A referral is a supportive suggestion and participation remains voluntary.