[Company Logo][Company Name]
- Complaint Ref. No.:
- [Reference Number]
- Date of Receipt:
- [DD/MM/YYYY]
- Date of this Letter:
- [Date]
STRICTLY CONFIDENTIAL
To,
[Complainant Name]
[Designation], [Department]
[Work Location]
Subject: Acknowledgement of your complaint dated [DD/MM/YYYY]
Dear [Complainant Name],
The Internal Committee of [Company Name] acknowledges receipt of your written complaint dated [DD/MM/YYYY], received on [DD/MM/YYYY] through [in person / email / post]. Your complaint has been registered under reference number [Reference Number]. Please quote this number in all future communication with the committee.
What Happens Next
- The committee will share a copy of your complaint with the respondent within [Number] working days, as required for a fair inquiry.
- The respondent will be given an opportunity to submit a reply and documents.
- Before starting the inquiry, you may ask the committee to attempt conciliation. This is entirely your choice and no monetary settlement can form the basis of conciliation.
- If no conciliation is sought or it does not succeed, the committee will hold an inquiry, hear both parties and witnesses, and complete it within the period prescribed under the current rules.
- You will be informed in writing of hearing dates and of the outcome.
Documents Required
To proceed, please submit the following, if not already provided, by [Date]: [Number] additional copies of the complaint, copies of supporting documents, and names and contact details of witnesses.
Your Protection
Your identity and the contents of your complaint will be kept confidential. During the inquiry you may write to the committee requesting interim relief such as a transfer, leave or restraint on the respondent from reporting on or evaluating your work. Any retaliation against you for raising this complaint should be reported to the committee immediately and will be treated seriously.
For any questions, please contact [Member Name], Internal Committee, at [Phone] or [IC Email Address].
Yours sincerely,
[Presiding Officer Name]Presiding Officer, Internal Committee
[Company Name]Date:
[Date]