[Company Logo][Company Name]
ACKNOWLEDGEMENT OF COMPLAINT
- Complaint Ref. No.:
- [Reference Number]
- Date of Receipt:
- [DD/MM/YYYY]
- Date of this Letter:
- [Date]
STRICTLY CONFIDENTIAL
To,
[Complainant Name]
[Designation], [Department]
[Work Location]
Subject: Acknowledgement of your complaint dated [DD/MM/YYYY]
Dear [Complainant Name],
The Internal Committee of [Company Name] acknowledges receipt of your written complaint dated [DD/MM/YYYY], received on [DD/MM/YYYY] through [in person / email / post]. Your complaint has been registered under reference number [Reference Number]. Please quote this number in all future communication with the committee.
What Happens Next
- The committee will share a copy of your complaint with the respondent within [Number] working days, as required for a fair inquiry.
- The respondent will be given an opportunity to submit a reply and documents.
- Before starting the inquiry, you may ask the committee to attempt conciliation. This is entirely your choice and no monetary settlement can form the basis of conciliation.
- If no conciliation is sought or it does not succeed, the committee will hold an inquiry, hear both parties and witnesses, and complete it within the period prescribed under the current rules.
- You will be informed in writing of hearing dates and of the outcome.