betterjobs

Free letter template · Word

Employee Insurance Deletion Request

An employee insurance deletion request is the letter HR sends to the insurer or broker to remove employees who have left, or dependants who are no longer eligible, from group policies. It states the deletion date for each member and asks for any pro-rata refund to be credited.

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Preview of the letter

[Highlighted] = fill in
[Company Logo][Company Name]

REQUEST FOR DELETION OF MEMBERS

Ref. No.:
[Reference Number]
Date:
[Date]

To,
[Insurer / Broker Name]
[Address]

Subject: Deletion of members from Policy No. [Policy Number] – [Company Name]

Dear Sir/Madam,

We request you to delete the following members from our group policy(ies) with effect from the dates stated. Kindly deactivate their e-cards and credit any refundable premium to our CD Account No. [Account Number].

Emp IDMember NameRelationshipDeletion DateReasonClaim Pending (Y/N)
[Employee ID][Employee Name]Self + Family[Last Working Day]Resignation[Y/N]
[Employee ID][Employee Name]Self[Last Working Day]Termination / Retirement[Y/N]
[Employee ID][Member Name]Child[DD/MM/YYYY]Age limit crossed[Y/N]
[Employee ID][Member Name]Spouse[DD/MM/YYYY]No longer eligible[Y/N]

Where a claim is marked as pending, please continue processing it for treatment taken during the period of cover. Employee [Employee Name] has requested information on portability or conversion; kindly contact them at [Mobile / Email].

Please share the deletion endorsement for our records. For queries, contact [HR Name] at [Phone / Email].

Thanking you,
Yours faithfully,

For [Company Name]
[Authorised Signatory]
[Designation]

What this template includes

  • Formal letter to the insurer with policy number
  • Deletion table with last working day or event date
  • Reason code for each deletion
  • Note on whether any claim is in process for the member
  • Request for refund credit to the CD account where applicable
  • Instruction to deactivate e-cards

When to use it

  • After a month's exits are confirmed in payroll
  • When a child crosses the age limit set by the policy
  • When an employee's divorce means the spouse is no longer eligible
  • When an employee opts out of voluntary parental cover at renewal

How to customise this template

  1. 1Align the effective date with your policy rule, usually the last working day
  2. 2Add a column for any portability or conversion request made by the exiting employee
  3. 3Enter your CD account details
  4. 4Copy the broker on every deletion letter

HR tips

  • Inform exiting employees in their exit letter that cover ends on the last working day
  • Check for pending claims before deletion to avoid confusion
  • Recover e-cards or tell employees they become invalid
  • Reconcile refunds against the endorsement copy

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Frequently asked questions

When does group insurance end after resignation?+

Usually on the last working day, unless the policy states otherwise. HR then sends a deletion request to the insurer.

Can I continue the company health cover after leaving?+

Some insurers allow portability or conversion to an individual policy if requested within the allowed time. Ask HR or the insurer before your last working day.

Does the company get a premium refund on deletion?+

Many group policies give a pro-rata refund for deleted members, often credited to the CD account, subject to policy terms and claim history.