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Free form template · Word

Mobile Phone Return Form

A mobile phone return form confirms that an employee has returned a company smartphone in a usable, unlocked state, with IMEI numbers matched, accounts removed and accessories collected. It is filled during exit clearance or a handset swap, and both sides keep a signed copy.

  • Editable Word (.docx)
  • Made for India
  • 15 fill-in fields highlighted
  • Free, no sign-up

Preview of the form

[Highlighted] = fill in
[Company Logo][Company Name]

COMPANY MOBILE PHONE RETURN FORM

Ref. No.:
[Reference Number]
Date of Return:
[Date]
Issue Form Ref.:
[Issue Form Number]
Reason:
Exit / Upgrade / Repair / Role Change

1. Employee Details

Employee Name[Employee Name]
Employee ID[Employee ID]
Department[Department]
Reporting Manager[Reporting Manager]
Last Working Day (if applicable)[Last Working Day]

2. Handset Returned

Asset IDMake / ModelIMEI 1IMEI 2IMEI Matches Issue Form?
[Asset ID][Make / Model][IMEI 1][IMEI 2]Yes / No

3. Condition Check

ItemStatusRemarks
Screen and displayOK / Scratched / Cracked[Remarks]
Body and buttonsOK / Dented / Damaged[Remarks]
Battery and charging portOK / Weak / Not charging[Remarks]
Camera, mic and speakerOK / Faulty[Remarks]
Water damage indicatorNot triggered / Triggered[Remarks]

4. Accessories and SIM

ItemReturned (Yes/No)Remarks
Charger and cableYes / No[Remarks]
Cover and earphonesYes / No[Remarks]
Original box and invoice copyYes / No[Remarks]
SIM card (Mobile No. [Mobile Number])Yes / No / Handled separately[Remarks]

5. Data and Account Release

  • Business contacts and client chat history handed over to [Reporting Manager]
  • CRM / field app data synced to server
  • Personal accounts and activation lock removed by employee
  • Device removed from MDM
  • Factory reset completed by IT
  • Asset register updated

6. Declaration

I, [Employee Name], have returned the company mobile handset and accessories listed above. I have removed my personal accounts, handed over all business contacts and data, and kept no copy of company or customer information.

Returned by
[Employee Name]
Date: [Date]
Received by
[Admin / IT Name]
Date: [Date]
Data handover accepted by
[Reporting Manager]
Date: [Date]

What this template includes

  • IMEI match against the issue form
  • Condition check of screen, body, battery and charging port
  • Removal of personal accounts to avoid activation lock
  • Transfer of business contacts, chats and app data before reset
  • MDM release and factory reset by IT
  • SIM handling, either returned or ported as per policy

When to use it

  • A field employee resigns and returns the official handset
  • Handsets are recalled for a model upgrade
  • A phone is returned for repair and a temporary device is issued
  • An employee moves to a role that no longer needs a company phone

How to customise this template

  1. 1Copy the IMEI numbers and asset ID from the issue form
  2. 2Add device-specific checks such as stylus or foldable hinge where relevant
  3. 3State what happens to the official number: retained by company, transferred or deactivated
  4. 4Include your process for handing over client contacts and chat history
  5. 5Link the sign-off to the no-dues or exit clearance form

HR tips

  • Ask the employee to remove their personal account in your presence; otherwise the phone may stay locked
  • Back up business WhatsApp or CRM data before a factory reset
  • Check the IMEI on the device itself, not only the box
  • Collect the SIM in the same meeting or note clearly that it is being handled separately

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Frequently asked questions

Why must personal accounts be removed before returning a phone?+

Many smartphones have an activation lock linked to the user's account. If it is not removed, the phone cannot be reset or reissued.

Can an employee keep the company mobile number after leaving?+

Only if the company policy allows it. Usually the number belongs to the company because clients know it; any transfer should be approved in writing.

What if the phone screen is cracked at return?+

Record it on the form with photos. Whether the cost is recovered depends on your policy and whether the damage is normal wear or negligence.