Free letter template · Word

Offer Letter Format for E-commerce Company

An e-commerce offer letter is for marketplaces, D2C brands and quick-commerce companies hiring category managers, catalogue executives, performance marketers, operations and customer experience staff. It adds the terms that matter online: big sale event working, customer data privacy, no personal dealings with sellers or vendors, and confidentiality of pricing and growth data.

Editable Word (.docx)
Made for India
16 fill-in fields highlighted
Free, no sign-up

Download Word (.docx) — free

Preview of the letter

[Highlighted] = fill in

[Company Logo][Company Name]

OFFER LETTER

Ref. No.:: [Reference Number]
Date:: [Date]

To,
[Candidate Name]
[Candidate Address]

Subject: Offer of Employment – [Designation], [Function]

Dear [Candidate Name],

We are pleased to offer you the position of [Designation] in the [Category / Operations / Growth / Customer Experience] team of [Company Name], based at [Work Location] and reporting to [Reporting Manager]. Your date of joining is [Date of Joining].

1. Compensation

Component	Annual (₹)
Fixed Pay	[Amount]
Employer PF and Gratuity	[Amount]
Performance Bonus (target)	[Amount]
Total CTC	[CTC]

2. Business-Specific Terms

Sale events and peak season: During major sale events and festive peaks, you may be required to work extended hours, weekends or holidays, and leave may not be approved during declared blackout periods. Compensatory off will be given as per policy.
Customer data: Names, addresses, phone numbers, order history and payment information of customers may be accessed only as needed for your work. Downloading, exporting or sharing customer data outside approved systems is prohibited.
Seller and vendor dealings: You shall not accept gifts, commissions or favours from sellers, brands, logistics partners or agencies, or hold any interest in their business. Any such relationship must be declared in writing.
Business confidentiality: Pricing strategy, GMV, conversion data, campaign plans, seller terms and product roadmaps are confidential during and after employment.
Operations roles: For fulfilment or dark-store roles, you shall follow safety rules, wear PPE where required and follow inventory and cash-on-delivery reconciliation procedures.

3. Conditions

This offer is subject to background verification and your signing the company's confidentiality and IP agreement on joining. Probation will be [Probation Period] months and the notice period [Notice Period].

Please bring your education and experience documents, PAN, Aadhaar (last 4 digits / masked copy), UAN and bank details, and confirm your acceptance by signing below before [Date].

Best regards,

For [Company Name]
[HR Name]
People Team

Accepted by
[Candidate Name]
Date: [Date]

Download Word (.docx) — free

What this template includes

Function and business unit (category, ops, growth, CX)
Fixed pay and performance bonus or ESOP
Sale-event and peak-season working commitments
Customer data and order information privacy
Conflict of interest with sellers, vendors and agencies
Confidentiality of pricing, GMV and campaign data

When to use it

Hiring category or brand managers who negotiate with sellers
Offering catalogue, listing or content roles
Recruiting performance marketing or growth executives with ad budgets
Hiring dark-store or fulfilment operations staff
Staffing for festive sale readiness

How to customise this template

1Insert the category or function and the marketplaces or channels handled
2Add the sale-event blackout and comp-off policy
3Reference the data privacy and access policy
4Edit the seller-dealing clause for roles that do not interact with sellers
5Add warehouse or dark-store safety terms for ops roles

HR tips

Declare leave blackout periods early so candidates are not surprised
Restrict bulk customer data downloads by role
Collect conflict of interest declarations from category teams
Pay or compensate fairly for extended sale-day hours

This template is a starting point. Review it against applicable labour laws, data protection requirements, your state's Shops and Establishments rules and with a legal adviser where needed.

For HR & hiring managers

Experienced and fresher candidates across India — blue, grey and white collar. Post a job in 5 minutes and start receiving applications.

Post a job free See plans

Post in 5 minutesDescribe the role in one line — we write the job description.
Verified applicantsEvery applicant has a verified mobile number.
Resume databaseSearch experienced candidates by skill, city and experience.

Frequently asked questions

Can an e-commerce company restrict leave during sale events?+

Yes, a reasonable leave blackout during major sale events is common if stated in the offer or policy, with compensatory off provided afterwards.

Why do e-commerce offer letters include seller conflict clauses?+

Category and catalogue staff influence listings, pricing and visibility. A conflict clause prevents gifts, kickbacks or personal stakes in seller businesses.

How should customer data be protected by employees?+

Employees should access customer data only for their work, never export or share it, and follow the company's data protection and access policies.

All 55 industry editions →

[Company Logo][Company Name]
OFFER LETTER
Ref. No.:
[Reference Number]
Date:
[Date]
To,
[Candidate Name]
[Candidate Address]
Subject: Offer of Employment – [Designation], [Department]
Dear [Candidate Name],

With reference to your application and the interviews held, we are pleased to offer you the position of [Designation] in the [Department] department of [Company Name], based at [Work Location]. You will report to [Reporting Manager]. We request you to join on or before [Date of Joining].
1. Compensation
Your annual Cost to Company (CTC) will be ₹[CTC], as detailed below. Statutory deductions such as PF, ESI (if applicable), professional tax and income tax will be made as per law.
Letter · Word
Offer Letter Format for Pharma Company
Download .docx
[Company Logo][Company Name]
OFFER LETTER
Ref. No.:
[Reference Number]
Date:
[Date]
Candidate ID:
[Candidate ID]
To,
[Candidate Name]
[Candidate Address]
[Email Address]
Subject: Offer of Employment – [Designation] ([Grade])
Dear [Candidate Name],

Congratulations! Following our discussions, [Company Name] is pleased to offer you the position of [Designation] at grade [Grade] in our [Department] practice. Your base location will be [Work Location] and you will report to [Reporting Manager]. Your expected date of joining is [Date of Joining].
Compensation
Component Annual (₹)
Fixed Pay (Basic, HRA, allowances) [Amount]
Employer PF Contribution [Amount]
Gratuity [Amount]
Target Variable Pay [Amount]
Total CTC [CTC]
Letter · Word
Offer Letter Format for IT Company
Download .docx
[Company Logo][Company Name]
LETTER OF OFFER
Ref. No.:
[Reference Number]
Date:
[Date]
To,
[Candidate Name]
[Candidate Address]
Subject: Offer for the Role of [Designation] – [Team Name]
Dear [Candidate Name],

It was great speaking with you. We are happy to offer you the role of [Designation] in the [Team Name] team at [Company Name]. You will primarily work on [Product / Client Project] using [Tech Stack], reporting to [Reporting Manager]. Your work arrangement will be [Onsite / Hybrid / Remote] with base location [Work Location], and your proposed date of joining is [Date of Joining].
1. Compensation and Benefits
- Annual CTC: ₹[CTC], including fixed pay, employer PF contribution and gratuity.
- Performance bonus: up to ₹[Amount] per year, based on the bonus plan.
- ESOP: a proposed grant of [Number] options, subject to the company's ESOP plan, board approval and the vesting schedule in your grant letter.
- Equipment: a company laptop with licensed tools / a monthly device allowance of ₹[Amount].
- Health insurance for you and dependants as per policy.
Letter · Word
Offer Letter Format for Software Development Company
Download .docx

Component	Annual (₹)
Fixed Pay (Basic, HRA, allowances)	[Amount]
Employer PF Contribution	[Amount]
Gratuity	[Amount]
Target Variable Pay	[Amount]
Total CTC	[CTC]

[Company Logo][Company Name]

OFFER OF EMPLOYMENT

Ref. No.:: [Reference Number]
Date:: [Date]
Plant:: [Plant Name]

To,
[Candidate Name]
S/o / D/o [Parent Name]
[Candidate Address]

Subject: Offer of Employment as [Designation] – [Department], [Plant Name]

Dear [Candidate Name],

We are pleased to offer you employment as [Designation] in the [Department] department of our plant at [Work Location]. You will report to [Reporting Manager]. Please report to the plant HR office at 9:00 a.m. on [Date of Joining].

1. Wages and Statutory Benefits

Component	Monthly (₹)
Basic Salary	[Basic Salary]
Dearness Allowance (DA)	[Amount]
HRA	[HRA]
Conveyance / Shift Allowance	[Amount]
Gross Monthly Wages	[Amount]
Employer PF (12% of basic + DA, as per rules)	[Amount]
Employer ESI (if eligible)	[Amount]

Letter · Word

Offer Letter Format for Manufacturing Company

Download .docx

[Company Logo][Company Name]

OFFER LETTER

Ref. No.:: [Reference Number]
Date:: [Date]
Process:: [Process Name]

To,
[Candidate Name]
[Candidate Address]
Mobile: [Mobile Number]

Subject: Offer of Employment – [Designation], [Process Name]

Dear [Candidate Name],

We are pleased to offer you the position of [Designation] for the [Process Name] ([Voice / Non-Voice]) process at our [Work Location] centre, reporting to [Reporting Manager]. Your date of joining will be [Date of Joining].

1. Salary Structure

Component	Monthly (₹)
Basic Salary	[Basic Salary]
HRA	[HRA]
Other Allowances	[Amount]
Night Shift Allowance (eligible shifts)	[Amount]
Attendance Incentive (on meeting criteria)	[Amount]
Employer PF / ESI	[Amount]
Monthly CTC	[Amount]

Letter · Word

Offer Letter Format for BPO Company

Download .docx

[Company Logo][Company Name]
OFFER LETTER
Ref. No.:
[Reference Number]
Date:
[Date]
Store Code:
[Store Code]
To,
[Candidate Name]
[Candidate Address]
Subject: Offer of Employment as [Designation] – [Store Name]
Dear [Candidate Name],

We are pleased to offer you the position of [Designation] at our [Store Name] store, [Work Location], reporting to the Store Manager, [Reporting Manager]. Please report at the store at [Time] on [Date of Joining].
1. Pay and Incentives
- Monthly gross salary: ₹[Amount] (Basic ₹[Basic Salary], HRA ₹[HRA], other allowances ₹[Amount]).
- Annual CTC: ₹[CTC], including employer PF and ESI as applicable.
- Sales incentive: as per the store incentive scheme, linked to achievement of store and individual targets.
- Staff discount: [Percentage]% on store purchases as per the staff purchase policy.
Letter · Word
Offer Letter Format for Retail Company
Download .docx
[Company Logo][Company Name]
OFFER LETTER
Ref. No.:
[Reference Number]
Date:
[Date]
Project:
[Project Name]
To,
[Candidate Name]
[Candidate Address]
Subject: Offer of Employment as [Designation] – [Project Name]
Dear [Candidate Name],

We are pleased to offer you the position of [Designation] with [Company Name]. You will initially be posted at our [Project Name] site at [Work Location], reporting to the Project Manager, [Reporting Manager]. Please report at the site office on [Date of Joining].
1. Compensation
Component Monthly (₹)
Basic Salary [Basic Salary]
HRA [HRA]
Site Allowance [Amount]
Outstation / Remote Area Allowance [Amount]
Employer PF [Amount]
Monthly CTC [Amount]
Letter · Word
Offer Letter Format for Construction Company
Download .docx
[Company Logo][Company Name]
OFFER LETTER
Ref. No.:
[Reference Number]
Date:
[Date]
Hub / DC:
[Hub Name]
To,
[Candidate Name]
[Candidate Address]
Subject: Offer of Employment as [Designation] – [Hub Name]
Dear [Candidate Name],

We are pleased to offer you the position of [Designation] at our [Hub Name] facility, [Work Location], reporting to [Reporting Manager]. Your date of joining is [Date of Joining].
1. Compensation
- Monthly gross salary: ₹[Amount] (Basic ₹[Basic Salary], HRA ₹[HRA], allowances ₹[Amount]); annual CTC ₹[CTC].
- Night shift allowance: ₹[Amount] per night shift, where applicable.
- Trip / halt allowance (driving and fleet roles): as per the company travel and trip policy, payable on submission of trip sheets.
- Statutory benefits: PF, ESI, bonus and gratuity as per law; group accident insurance as per policy.
Letter · Word
Offer Letter Format for Logistics Company
Download .docx

Offer Letter Format for E-commerce Company

Preview of the letter

Subject: Offer of Employment – [Designation], [Function]

1. Compensation

2. Business-Specific Terms

3. Conditions

What this template includes

When to use it

How to customise this template

HR tips

Hire top talent from BetterJobs

Frequently asked questions

Related HR templates