Free form template · Word

Password Reset Request

A password reset request form records an employee's request to reset a forgotten or locked password, or to re-enrol multi-factor authentication, and the identity checks IT carried out before doing it. It protects against attackers impersonating employees to get passwords reset.

Editable Word (.docx)
Made for India
14 fill-in fields highlighted
Free, no sign-up

Download Word (.docx) — free

Preview of the form

[Highlighted] = fill in

[Company Logo][Company Name]

PASSWORD / MFA RESET REQUEST

Ticket No.:: [Ticket Number]
Date and Time:: [DD/MM/YYYY] [HH:MM]
Request Received via:: Walk-in / Phone / Ticket / Manager

1. Requester

Name	[Employee Name]
Employee ID	[Employee ID]
Department	[Department]
Registered Mobile	[Mobile Number]
Reporting Manager	[Reporting Manager]

2. Account to be Reset

System / Application	User ID	Reset Type
[Domain / Email]	[User ID]	Password / Unlock / MFA re-enrol
[Application Name]	[User ID]	Password / Unlock / MFA re-enrol

3. Reason

Forgot password
Account locked after failed attempts
Password expired
Lost or changed MFA phone
Suspected compromise / unusual activity

4. Identity Verification (IT)

Call-back made to registered mobile [Mobile Number]
Employee ID card checked in person
Confirmed by reporting manager (required for admin / finance accounts)
Employee details matched with HR records

Verified by	[IT Executive Name]
Verification result: Passed / Failed – request rejected

5. Action Taken

Temporary password set and shared through [Secure Channel]
Change of password forced at next login
Account unlocked
Old MFA device removed and new device enrolled
Active sessions revoked (for suspected compromise)
Security team informed (for suspected compromise)

6. User Confirmation

I confirm that I made this request, that I have set a new password known only to me, and that I will not share it with anyone, including IT staff.

User
[Employee Name]
Date: [Date]

IT Helpdesk
[IT Executive Name]
Date: [Date]

Download Word (.docx) — free

What this template includes

Account and system to be reset
Reason for reset, including suspected compromise
Identity verification steps by IT
Manager confirmation for high-risk accounts
Secure delivery of the temporary password
Forced change at next login

When to use it

An employee is locked out of email, domain or an application
An employee loses the phone used for MFA
A password may have been compromised and must be changed
A self-service reset is not available for a legacy system

How to customise this template

1List the systems your helpdesk resets manually
2Choose your identity checks, for example a call-back to the registered number
3Require manager approval for admin and finance accounts
4Add your self-service reset link so routine cases do not need this form
5Link suspected compromise cases to your incident process

HR tips

Never reset a password based only on an email or chat message
Call back on the registered mobile number, not the number the caller gives
Do not read out or send passwords on shared channels
Treat repeated reset requests as a possible security signal

For HR & hiring managers

Experienced and fresher candidates across India — blue, grey and white collar. Post a job in 5 minutes and start receiving applications.

Post a job free See plans

Post in 5 minutesDescribe the role in one line — we write the job description.
Verified applicantsEvery applicant has a verified mobile number.
Resume databaseSearch experienced candidates by skill, city and experience.

Frequently asked questions

Why do companies use a form for password resets?+

A form makes sure IT verifies the requester's identity and keeps a record, which reduces the risk of someone impersonating an employee to take over an account.

How should IT verify identity before a password reset?+

Common methods are a call-back to the registered mobile, verification through the reporting manager, or checking employee details on file. Avoid relying only on information that is easy to find.

What if the employee suspects their account was hacked?+

Tick the suspected compromise option. IT should reset the password, revoke active sessions, review recent activity and follow the security incident process.

All 50 it assets, admin & company property →

[Company Logo][Company Name]

EMAIL ACCOUNT CREATION REQUEST

Request No.:: [Reference Number]
Date:: [Date]
Requested by:: [HR Name] / [Reporting Manager]
Required by:: [DD/MM/YYYY]

1. Request Type

New employee mailbox
Contractor / consultant mailbox (time-bound)
Shared / functional mailbox (e.g. support@)
Additional alias / name change

2. User Details

Full Name	[Employee Name]
Employee ID / Vendor ID	[Employee ID]
Designation	[Designation]
Department	[Department]
Date of Joining	[Date of Joining]
Work Location	[Work Location]
Personal email for credential delivery	[Personal Email]
Mobile for MFA setup	[Mobile Number]

3. Mailbox Details

Form · Word

Email Account Creation Request

Download .docx

[Company Logo][Company Name]

EMAIL ACCOUNT CLOSURE REQUEST

Request No.:: [Reference Number]
Date:: [Date]
Requested by:: [HR Name]
Priority:: Normal (last working day) / Urgent (immediate block)

1. Account Details

Employee Name	[Employee Name]
Employee ID	[Employee ID]
Department	[Department]
Email ID	[Email ID]
Aliases / shared mailboxes owned	[Details]
Last Working Day	[Last Working Day]

2. Closure Instructions

Action	Required	Details
Block sign-in	Yes	On [DD/MM/YYYY] at [HH:MM]
Auto-reply	Yes / No	For [Number] days
Forward incoming mail	Yes / No	To [Email ID] till [DD/MM/YYYY]
Delegate access to manager	Yes / No	[Reporting Manager] till [DD/MM/YYYY]
Convert to shared mailbox	Yes / No	Owner: [Owner Name]
Remove from distribution lists	Yes	All
Transfer ownership of shared mailboxes	Yes / No	To [Employee Name]

3. Auto-Reply Text

Form · Word

Email Account Closure Request

Download .docx

[Company Logo][Company Name]

SYSTEM ACCESS REQUEST FORM

Request No.:: [Reference Number]
Date:: [Date]
Request Type:: New / Modify / Temporary / Elevated
Ticket Ref.:: [Ticket Number]

1. Requester Details

Name	[Employee Name]
Employee ID / Vendor ID	[Employee ID]
Designation	[Designation]
Department	[Department]
Reporting Manager	[Reporting Manager]
Existing User ID (if any)	[User ID]
User type: Employee / Contractor / Vendor engineer

2. Access Requested

System / Server / Resource	Role or Group	Access Level	From	To	Business Justification
[Domain / Active Directory group]	[Group Name]	Read / Write / Admin	[DD/MM/YYYY]	[DD/MM/YYYY]	[Justification]
[File server / shared drive path]	[Folder]	Read / Write	[DD/MM/YYYY]	[DD/MM/YYYY]	[Justification]
[Server name / IP]	[Role]	Read / Admin	[DD/MM/YYYY]	[DD/MM/YYYY]	[Justification]
[Database]	[Schema / Role]	Read / Write	[DD/MM/YYYY]	[DD/MM/YYYY]	[Justification]

3. Approver Chain

Form · Word

System Access Request

Download .docx

[Company Logo][Company Name]

VPN / REMOTE ACCESS REQUEST FORM

Request No.:: [Reference Number]
Date:: [Date]
Request Type:: New / Extension / Vendor / Temporary (travel)

1. User Details

Name	[Employee Name]
Employee ID / Vendor ID	[Employee ID]
Designation	[Designation]
Department	[Department]
Reporting Manager / Vendor Coordinator	[Reporting Manager]
Vendor Company and Contract Ref. (if vendor)	[Vendor Name] / [Reference Number]
Mobile for MFA	[Mobile Number]

2. Reason for Remote Access

Approved hybrid / remote work arrangement
On-call or after-hours support
Business travel
Vendor maintenance or support
Other: [Specify]

3. Device Details

Form · Word

VPN Access Request

Download .docx

[Company Logo][Company Name]

APPLICATION ACCESS REQUEST FORM

Request No.:: [Reference Number]
Date:: [Date]
Request Type:: New User / Additional Role / Change in Limit / Remove Role

1. User Details

Name	[Employee Name]
Employee ID	[Employee ID]
Designation	[Designation]
Department	[Department]
Branch / Location	[Work Location]
Reporting Manager	[Reporting Manager]
Official Email	[Email ID]

2. Application and Role Details

Application	Module	Role (from catalogue)	Data Scope (Company / Branch / Territory)	Approval Limit (₹)	Justification
[ERP / Accounting Software]	[Module]	[Role Name]	[Company Code / Branch]	[Amount]	[Justification]
[CRM]	[Module]	[Role Name]	[Territory]	-	[Justification]
[HRMS / Payroll]	[Module]	[Role Name]	[Entity]	-	[Justification]

Access required from	[DD/MM/YYYY]
Access required till: Permanent / [DD/MM/YYYY]
Licence type: Full / Limited / View-only

Form · Word

Application Access Request

Download .docx

[Company Logo][Company Name]

SOFTWARE LICENSE REQUEST FORM

Request No.:: [Reference Number]
Date:: [Date]
Request Type:: New Purchase / Additional Seats / Renewal / Upgrade

1. Requester

Name	[Employee Name]
Employee ID	[Employee ID]
Department	[Department]
Cost Centre / Budget Code	[Cost Centre]
Reporting Manager	[Reporting Manager]

2. Software Details

Software name and edition	[Software Name] – [Edition]
Publisher / vendor	[Vendor Name]
Licence model: Perpetual / Annual subscription / Monthly / Per user / Per device
Deployment: Installed / Cloud (SaaS)
Required by	[DD/MM/YYYY]

3. Users and Cost

Form · Word

Software License Request

Download .docx

[Company Logo][Company Name]

DATA ACCESS REQUEST FORM

Request No.:: [Reference Number]
Date:: [Date]
Access Type:: One-time Extract / Recurring Report / Read Access to Database / Share with Vendor

1. Requester

Name	[Employee Name]
Employee ID	[Employee ID]
Designation	[Designation]
Department	[Department]
Reporting Manager	[Reporting Manager]

2. Data Requested

Dataset / system / report name	[Dataset Name]
Data owner	[Data Owner Name]
Classification: Internal / Confidential / Restricted
Period covered	[DD/MM/YYYY] to [DD/MM/YYYY]
Frequency: One-time / Weekly / Monthly

Field / Column	Needed for	Personal Data?	Masking Acceptable?
[Field Name]	[Purpose]	Yes / No	Yes / No
[Field Name]	[Purpose]	Yes / No	Yes / No
[Field Name]	[Purpose]	Yes / No	Yes / No
[Field Name]	[Purpose]	Yes / No	Yes / No

Form · Word

Data Access Request

Download .docx

[Company Logo][Company Name]
FACILITY ACCESS REQUEST FORM
Request No.:
[Reference Number]
Date of Request:
[Date]
Facility / Site:
[Work Location]
Access Type:
After hours / Weekend / Holiday / Other site / Special area
1. Requester
Name [Employee Name]
Employee ID [Employee ID]
Designation [Designation]
Department [Department]
Mobile Number [Mobile Number]
Supervising employee on site [Employee Name]
2. Access Details
Date(s) [DD/MM/YYYY] to [DD/MM/YYYY]
Time [HH:MM] to [HH:MM]
Areas required [Floor / Room / Warehouse / Training Hall]
Purpose [Purpose]
3. People Entering
Form · Word
Facility Access Request
Download .docx

Date(s)	[DD/MM/YYYY] to [DD/MM/YYYY]
Time	[HH:MM] to [HH:MM]
Areas required	[Floor / Room / Warehouse / Training Hall]
Purpose	[Purpose]

Password Reset Request

Preview of the form

1. Requester

2. Account to be Reset

3. Reason

4. Identity Verification (IT)

5. Action Taken

6. User Confirmation

What this template includes

When to use it

How to customise this template

HR tips

Hire top talent from BetterJobs

Frequently asked questions

Related HR templates