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Free checklist template · Word

Knowledge Transfer Checklist

A knowledge transfer checklist makes sure the know-how in a departing employee's head reaches the successor before the last day. It goes beyond listing tasks to capture undocumented practices, reasons behind decisions, recurring problems and contacts, through planned KT sessions and reverse shadowing.

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Preview of the checklist

[Highlighted] = fill in
[Company Logo][Company Name]

KNOWLEDGE TRANSFER CHECKLIST

Leaving Employee:
[Employee Name]
Successor:
[Successor Name]
KT Period:
[DD/MM/YYYY] to [DD/MM/YYYY]

1. KT Session Plan

TopicSession DateDurationNotes LocationSuccessor Readiness (1–5)
[Core process 1][DD/MM/YYYY][Hours][Link / Folder]
[Core process 2][DD/MM/YYYY][Hours][Link / Folder]
[Tools and systems][DD/MM/YYYY][Hours][Link / Folder]
[Stakeholders and escalations][DD/MM/YYYY][Hours][Link / Folder]

2. Documentation

  • Step-by-step notes for each core process
  • Known issues, workarounds and their causes
  • Recurring calendar: daily, weekly, monthly, quarterly and annual tasks
  • Reports produced, recipients and data sources
  • Location of templates, trackers and reference files

3. Tacit knowledge

  • Background to key decisions and past incidents
  • Informal contacts who help get things done
  • Customer or stakeholder preferences
  • Early warning signs of common problems

4. Practice

  • Successor shadows leaver on live work
  • Reverse shadowing: successor does the task, leaver observes
  • Successor handles one full cycle of key task independently
  • Open questions list reviewed and closed

5. Sign-off

Overall KT completion (%)
Gaps remaining and plan to close
Manager comments
Leaving Employee
[Employee Name]
Date: [Date]
Successor
[Successor Name]
Date: [Date]
Manager
[Reporting Manager]
Date: [Date]

What this template includes

  • KT session schedule with topics, dates and attendees
  • Documentation of processes, workarounds and known issues
  • Calendar of recurring activities (monthly, quarterly, annual)
  • Key relationships and how to work with them
  • Reverse shadowing where the successor performs and the leaver observes
  • Successor confidence rating and sign-off

When to use it

  • A specialist or long-tenured employee is leaving
  • The role depends on tacit knowledge that is not written down
  • The successor is new to the company or to the function
  • The notice period is short and KT must be tightly planned

How to customise this template

  1. 1List the five to ten most critical knowledge areas for this role
  2. 2Book KT sessions in the first week of notice
  3. 3Record sessions or take notes in a shared document
  4. 4Ask the successor to rate readiness at the end of each topic

HR tips

  • Start KT early; the last week is too late
  • Ask why a process is done, not only how
  • Capture annual tasks that the successor may not see during notice
  • Have the manager review the KT notes

For HR & hiring managers

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Frequently asked questions

What is knowledge transfer during notice period?+

It is the structured process of passing a leaving employee's working knowledge to a successor through sessions, documentation and supervised practice.

How is a KT checklist different from a handover document?+

A handover document lists responsibilities and their status. A KT checklist plans how the underlying knowledge and skills are actually taught to the successor.

How long should knowledge transfer take?+

It depends on the role. Plan most of it in the first half of the notice period so the successor can practise with support before the leaver exits.