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Free checklist template · Word

Manager Exit Checklist

The manager exit checklist guides a reporting manager through their part of an employee's exit. It focuses on what only the manager can do: the stay conversation, deciding the handover plan, protecting client and project continuity, communicating with the team and starting the backfill.

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Preview of the checklist

[Highlighted] = fill in
[Company Logo][Company Name]

MANAGER EXIT CHECKLIST

Leaving Employee:
[Employee Name]
Manager:
[Reporting Manager]
Last Working Day:
[Last Working Day]

Within 48 hours of resignation

  • Meet the employee privately to understand the decision
  • Inform HR and agree whether a retention discussion is appropriate
  • Agree the last working day in line with notice terms
  • Identify business risks from this exit (clients, deadlines, knowledge)

Handover planning

  • Nominate successor or interim owner for each responsibility
  • Ask the employee for a written handover document by [Date]
  • Schedule knowledge-transfer sessions and attend at least one
  • Collect process notes, templates and SOPs owned by the employee
  • Confirm location of all files on company drives

Stakeholders and team

  • Introduce the successor to key clients and vendors
  • Announce the change to the team with the interim plan
  • Redistribute workload fairly and review deadlines
  • Update escalation matrices and contact lists

Access and authority

  • List approval rights, signing authority and delegations held
  • Transfer ownership of shared mailboxes, documents and tools
  • Confirm with IT the access cut-off time on the last day
  • Withdraw purchase or expense approval limits

Closure

  • Sign manager section of exit clearance form
  • Share exit feedback with HR
  • Raise backfill requisition with job description
  • Thank the employee in the team meeting
Reporting Manager
[Reporting Manager]
Date: [Date]

What this template includes

  • First 48 hours: conversation, HR alert, retention decision
  • Handover planning with successor and deadline
  • Client, vendor and stakeholder communication
  • Team announcement and workload redistribution
  • Review of access, approvals and delegations held by the leaver
  • Backfill requisition and interim cover
  • Manager sign-off on clearance and exit feedback

When to use it

  • A direct report has just resigned and the manager needs a plan
  • First-time managers handling their first resignation
  • A key person in a client-facing or critical role is leaving
  • HR wants managers to own handover quality rather than leave it to the employee

How to customise this template

  1. 1Add role-specific items, such as transferring approval rights in ERP
  2. 2Set realistic timelines based on your notice period length
  3. 3Include your company's backfill approval process
  4. 4Share it automatically with managers when a resignation is logged

HR tips

  • Have the conversation in person before reacting by email
  • Do not discuss the reasons for leaving with the team; respect privacy
  • Check for approval limits, signing powers and shared credentials the leaver holds
  • Thank the leaver publicly at the end; it influences how the team feels

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Frequently asked questions

What should a manager do when an employee resigns?+

Listen first, inform HR, decide whether a retention conversation makes sense, and then agree a handover plan and successor. Communicate to the team and clients in a planned way.

Should a manager make a counter-offer?+

Only if it is approved and addresses a real issue. Counter-offers that only add money often do not fix the underlying reason for leaving.

When should the team be told about a resignation?+

Once the resignation is accepted and the leaver agrees on the message. A short, positive announcement with the interim plan works best.