betterjobs

Free email template template · Word

Candidate Hold Email

A candidate hold email tells an interviewed candidate that their application is on hold, for example while other candidates are interviewed, budgets are confirmed or the role is being reviewed. It is honest about the delay, gives a date for the next update and keeps a good candidate interested.

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Preview of the email template

[Highlighted] = fill in
[Company Logo][Company Name]

CANDIDATE HOLD EMAIL

Subject: Update on your application for [Designation] – [Company Name]

Dear [Candidate Name],

Thank you for meeting our team on [Date] for the [Designation] role. We enjoyed our conversation and wanted to give you a quick update rather than leave you waiting.

Your application is currently on hold while we [complete interviews with the remaining shortlisted candidates / finalise the budget for the role / review the scope of the position with the leadership team]. You remain under active consideration and no final decision has been made.

We expect to share the next update with you on or before [Date]. If your situation changes in the meantime, for example if you receive another offer or your notice period changes, please let us know so we can try to move faster where possible.

We understand that waiting is not easy and truly appreciate your patience. For any questions, you can reach me at [Phone Number] or reply to this email.

Best regards,
[HR Name]
[Designation]
[Company Name]
[Phone Number]

What this template includes

  • Clear subject line so the candidate opens the email
  • Thanks and confirmation that they are still being considered
  • Honest, high-level reason for the hold
  • Specific date by which the next update will be shared
  • Invitation to share changes, such as another offer
  • No promise of selection

When to use it

  • The candidate is a strong backup while the first choice decides
  • Hiring is paused due to budget or business review
  • Remaining interviews for the role are still being scheduled
  • The hiring manager is unavailable to make a final call

How to customise this template

  1. 1Choose the reason line that fits: more interviews, budget, role review
  2. 2Change the update date to a realistic one
  3. 3Add the recruiter's phone number for quick contact
  4. 4Personalise the opening line with something from the interview

HR tips

  • Keep the hold period short; good candidates rarely wait more than two to three weeks
  • Actually send the update on the date promised, even if the answer is still 'on hold'
  • Ask the candidate to tell you if they receive another offer
  • Do not reveal details about other candidates

For HR & hiring managers

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Frequently asked questions

What does 'candidate on hold' mean?+

It means the candidate has not been rejected or selected yet; the decision is pending for a business or process reason.

How long can a candidate be kept on hold?+

There is no fixed rule, but more than a few weeks usually leads candidates to accept other offers.

Should we tell the candidate the reason for the hold?+

Give a general, honest reason without sharing confidential details about budgets or other candidates.