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Operations Executive Job Description

This operations executive job description covers the daily execution work that keeps orders, services and back-office processes moving. It is useful for logistics, e-commerce, services and financial operations teams.

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[Company Logo][Company Name]

JOB DESCRIPTION – OPERATIONS EXECUTIVE

Job Title:: Operations Executive
Department:: Operations
Reports To:: Operations Manager
Location:: [Work Location]
Employment Type:: Full-time, Permanent
Experience:: 1–4 years in operations
Job Code:: [Reference Number]

About [Company Name]

[Company Name] is [one-line description of your business, products/services and team size]. Office address: [Company Address].

Job Summary

The Operations Executive will ensure smooth daily execution of [Process / Operations] at [Company Name], coordinating teams and vendors, following SOPs and meeting turnaround and quality targets.

Key Responsibilities

Process daily orders / requests in [System]
Coordinate with vendors, delivery partners and internal teams
Monitor SLA adherence and escalate delays
Maintain trackers and daily MIS reports
Follow and update SOPs and checklists
Handle exceptions, returns and customer escalations
Reconcile operational data with finance
Identify bottlenecks and suggest improvements
Support audits with records

Required Skills

Process orientation
Advanced Excel / Google Sheets
Coordination and follow-up
Problem-solving
Communication

Qualifications & Experience

Graduate in any discipline
1–4 years in operations or back office

Preferred Skills (Good to Have)

ERP or WMS experience
Lean / Six Sigma basics
Domain experience in [Industry]

Key Performance Indicators (KPIs)

KPI	Target	Review Frequency
Turnaround time	Within [Number] hours	Daily
Process error rate	Below [Percentage]%	Monthly
SLA adherence	[Percentage]%	Weekly
MIS submitted on time	100%	Daily

Salary Range

₹[Minimum CTC] – ₹[Maximum CTC] per annum (CTC), depending on experience and skills. Final offer will show the fixed and variable split and approximate in-hand salary.

Benefits

Provident Fund (EPF) and ESI as applicable, gratuity as per law
[Number] days of paid leave plus public holidays as per company policy
[Health insurance / group mediclaim cover]
Shift / weekend allowance as per policy

How to Apply

Send your CV with the operations and volumes you have handled. Send your application to [HR Email] with the subject line "Application – Operations Executive – [Your Name]" or apply through [Application Link]. Last date to apply: [Date].

Prepared by
[HR Name]
Human Resources
Date: [Date]

Approved by
[Reporting Manager]
Operations
Date: [Date]

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What this template includes

A job summary that explains why the operations executive role exists and where it sits in Operations
9 role-specific responsibilities, starting with process daily orders / requests in [System]
Required skills such as process orientation and advanced excel / google sheets, so screening criteria are clear
Qualifications and experience (1–4 years in operations) stated up front to filter applications
A KPI table, e.g. turnaround time, that later becomes the appraisal yardstick
Salary range, benefits and how-to-apply sections with placeholders ready to fill

When to use it

Orders or service requests are delayed
Building SOP-driven back-office operations
Coordinating vendors and delivery partners
Expanding operations to a new city

How to customise this template

1Replace [Company Name], [Work Location] and the reporting line (Operations Manager) with your actual details
2Trim or reorder the responsibilities so the top three reflect what the operations executive will spend most time on
3Describe the operation (orders, logistics, service delivery, back office) and daily volumes
4Fill in the salary range as annual CTC in ₹ and decide whether to show it publicly or only on request
5Set realistic targets in the KPI table with the hiring manager before the role goes live

HR tips

Give volume numbers so candidates understand the pace
Tie KPIs to turnaround time and error rates
Mention weekend or shift work if operations run seven days

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Frequently asked questions

What does an operations executive do?+

An operations executive runs daily processes, coordinates with teams and vendors, monitors SLAs, maintains records and reports operational performance.

What skills are needed for operations roles?+

Coordination, Excel and MIS reporting, process discipline, problem-solving and communication.

Is operations executive a back-office job?+

It can be. Some roles are desk-based back office, while others involve on-ground coordination at hubs or sites.

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