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Communication Assessment Form

A communication assessment form measures a candidate's spoken and written communication in English or a regional language. It rates fluency, pronunciation, grammar, listening and written expression on a 1–5 scale, and is widely used in BPO, customer service, sales and front-office hiring.

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[Company Logo][Company Name]

COMMUNICATION ASSESSMENT FORM

Candidate Name:: [Candidate Name]
Position / Process:: [Designation] – [Process]
Language Assessed:: [Language]
Assessor:: [Assessor Name]
Date:: [Date]

1. Spoken Assessment

Topic / role play given: [Topic]
Duration: [Minutes] minutes

Criteria	Rating (1–5)	Comments
Fluency and flow
Pronunciation and clarity
Grammar and sentence formation
Vocabulary
Listening and comprehension
Confidence and tone
Empathy / customer handling (role play)

2. Written Assessment

Task: [e.g. Reply to a customer complaint about delayed delivery in 120 words]

Criteria	Rating (1–5)	Comments
Grammar and spelling
Structure and clarity
Tone and courtesy
Typing speed (WPM) / accuracy	[WPM]

3. Level Mapping

Level	Average Score	Suitable For
L1	Below 2.5	Not suitable for customer-facing roles
L2	2.5 – 3.4	[Back office / domestic non-voice]
L3	3.5 – 4.2	[Domestic voice / chat]
L4	4.3 – 5.0	[International voice / client-facing]

Average Score
Level Achieved
Required Level for Process

4. Result

Cleared
Not cleared
Suitable for alternate process: [Process]

Assessor
[Assessor Name]
Date: [Date]

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What this template includes

Language and process type being assessed
Spoken criteria: fluency, pronunciation, vocabulary, grammar
Listening and comprehension check
Written task such as an email or short paragraph
Rating table with 1–5 rating and comments
Level mapping (for example L1–L4) to process requirements

When to use it

Voice and non-voice process hiring in BPO and KPO
Customer service, front desk and inside sales roles
Roles that need client-facing English or a specific Indian language
Language proficiency checks for international processes

How to customise this template

1Add the language you need, such as Hindi, Tamil or Kannada
2Set the minimum level for each process (domestic voice, international voice, chat)
3Insert your standard written task, for example replying to a complaint email
4Add a typing speed test row for non-voice roles

HR tips

Assess clarity and understanding, not accent; regional accents are fine if speech is clear
Use a short role play that matches the actual job
Keep the same topic set for every candidate in a drive
Record level definitions so different assessors grade the same way

For HR & hiring managers

Experienced and fresher candidates across India — blue, grey and white collar. Post a job in 5 minutes and start receiving applications.

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Post in 5 minutesDescribe the role in one line — we write the job description.
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Frequently asked questions

How is communication assessed in an interview?+

Through a spoken conversation or role play rated on fluency, grammar, pronunciation and listening, plus a short written task.

What is a good communication score for BPO roles?+

It depends on the process. International voice processes usually need a higher level than domestic or non-voice processes; set your own cut-offs per process.

Is accent a criterion?+

Clarity and neutral, understandable speech matter more than any particular accent.

All 50 recruitment & hiring →

[Company Logo][Company Name]

CANDIDATE ASSESSMENT FORM

Candidate Name:: [Candidate Name]
Position:: [Designation]
Compiled By:: [HR Name]
Date:: [Date]

1. Test and Assignment Results

Assessment	Score	Cut-off	Result
Aptitude test	[Score]	[Cut-off]	[Pass / Fail]
Technical / skill test	[Score]	[Cut-off]	[Pass / Fail]
Assignment / case study	[Score]	[Cut-off]	[Pass / Fail]
Group discussion	[Score]	[Cut-off]	[Pass / Fail]

2. Consolidated Competency Ratings

Competency	Rating (1–5)	Source(s)	Comments
Functional / technical skill		[Round]
Problem solving		[Round]
Communication		[Round]
Collaboration		[Round]
Ownership and drive		[Round]
Values fit		[Round]

3. Reference Summary

Form · Word

Candidate Assessment Form

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[Company Logo][Company Name]
MANPOWER REQUISITION FORM
MRF No.:
[Reference Number]
Date of Request:
[Date]
Company:
[Company Name]
A. Requesting Department
Department
Cost Centre
Requested By (Name & Designation)
Reporting Manager for the Position
Work Location
B. Position Details
Designation
Grade / Band
Number of Positions
Employment Type: Permanent / Fixed-Term / Contract / Apprentice
Shift / Working Hours
Target Date of Joining
C. Reason for Requirement
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[Company Logo][Company Name]
RECRUITMENT REQUISITION FORM
Requisition No.:
[Reference Number]
Linked MRF No.:
[MRF Number]
Date:
[Date]
1. Role Summary
Designation
Department
Number of Openings
Work Location
Reporting Manager
Approved CTC Range (₹ per annum)
Notice Period Acceptable (max days)
2. Skills Brief
Must-Have Skills Good-to-Have Skills Deal-Breakers
[Skill] [Skill] [Condition]
[Skill] [Skill] [Condition]
[Skill] [Skill] [Condition]
3. Sourcing Plan
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[Company Logo][Company Name]
JOB OPENING FORM
Opening ID:
[Reference Number]
Linked Requisition No.:
[Requisition Number]
Date:
[Date]
Section 1 – Opening Details
Public Job Title
Internal Designation
Department
Number of Openings
Work Location / Remote / Hybrid
Employment Type
Experience Required
Qualification Required
Section 2 – Salary and Benefits Display
- Show salary range: ₹[Amount] – ₹[Amount] per annum
- Show 'Best in industry / Negotiable'
- Do not display salary
- Mention benefits: PF, health insurance, [Other]
Section 3 – Posting Schedule
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[Company Logo][Company Name]
CANDIDATE APPLICATION FORM
Company:
[Company Name]
Position Applied For:
[Designation]
Date:
[Date]
1. Personal Details
Full Name (as per ID)
Mobile Number
Email ID
Current City
Permanent City / State
Date of Birth
Willing to Relocate (Yes/No)
2. Application Source
- Job portal
- Employee referral – Referred by: [Employee Name]
- Company website
- Consultant / agency
- Walk-in
- Campus
- Social media
3. Education
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Department
Cost Centre
Requested By (Name & Designation)
Reporting Manager for the Position
Work Location

Designation
Grade / Band
Number of Positions
Employment Type: Permanent / Fixed-Term / Contract / Apprentice
Shift / Working Hours
Target Date of Joining

Proposed Designation
Department / Function
Proposed Grade / Level
Reports To (Designation)
Direct Reports (if any)
Work Location
Number of Positions

Designation
Department
Number of Openings
Work Location
Reporting Manager
Approved CTC Range (₹ per annum)
Notice Period Acceptable (max days)

Must-Have Skills	Good-to-Have Skills	Deal-Breakers
[Skill]	[Skill]	[Condition]
[Skill]	[Skill]	[Condition]
[Skill]	[Skill]	[Condition]

Public Job Title
Internal Designation
Department
Number of Openings
Work Location / Remote / Hybrid
Employment Type
Experience Required
Qualification Required

Designation
Department
Grade
Number of Positions
Work Location
Type: New / Replacement

Approved Headcount	Current Headcount	Open Positions	Headcount After This Hire
[Number]	[Number]	[Number]	[Number]

Full Name (as per ID)
Mobile Number
Email ID
Current City
Permanent City / State
Date of Birth
Willing to Relocate (Yes/No)

[Company Logo][Company Name]

EMPLOYMENT APPLICATION FORM

Company:: [Company Name]
Position:: [Designation]
Application Date:: [Date]

Section A – Personal Information

Full Name
Father's / Spouse's Name
Date of Birth
Gender
Mobile and Email
Current Address
Permanent Address
PAN
UAN (if any)
Aadhaar (last 4 digits only)

Section B – Educational Qualifications

Course	Institute / Board	From – To	% / CGPA	Mode (Regular / Distance)
[Course]	[Institute]	[YYYY – YYYY]	[Score]	[Mode]
[Course]	[Institute]	[YYYY – YYYY]	[Score]	[Mode]
[Course]	[Institute]	[YYYY – YYYY]	[Score]	[Mode]

Section C – Employment History (latest first)

Form · Word

Employment Application Form

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Communication Assessment Form

Preview of the form

1. Spoken Assessment

2. Written Assessment

3. Level Mapping

4. Result

What this template includes

When to use it

How to customise this template

HR tips

Hire top talent from BetterJobs

Frequently asked questions

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